FAQ

Shipping

All orders within Switzerland are free of shipping costs. For international orders the delivery fees vary. The exact amount will depend on your delivery location and is calculated at checkout. Please proceed to the checkout page to view the final delivery cost for your order.

It takes 1-2 weeks to process and ship your order, depending on when your payment is confirmed.

If your order is being shipped within Switzerland, no import taxes will apply. However, for international deliveries, the purchase will be processed tax-free, and any applicable import duties or taxes will be the responsibility of the recipient upon arrival in the destination country.

We are handling all orders as fast as we can and extra fast express delivery is not possible.

Warranty

We offer both new and pre-owned watches. Every watch has been carefully inspected by experts to ensure quality and authenticity. For pre-owned watches and bags, we also offer an optional third-party authenticity check for an additional fee.

If the warranty is still within the valid warranty period. Warranty coverage varies by brand, but in most cases, it protects against manufacturing defects. However, it does not cover damage resulting from improper use, lack of care, accidents (such as impacts or breakage), misuse of the timepiece, or repairs conducted by unauthorized service centers

Most new watches are delivered with an official manufacturer warranty certificate. For pre-owned watches, warranty details if available are shown in the product images and listed in the product description.

We do not offer repairs. You will need to contact your local authorized dealer or watchmaker for this.

Returns

You may cancel your order within 10 days of receiving it, provided the item is returned in its original condition.

Watches that have been specially sourced upon request are generally non-cancellable. However, we're happy to review each case individually and explore possible solutions together.

Please note that return shipping costs will be your responsibility in both cost and insurance.

We only accept returns if the watch is in identical condition as you received it.

Others

The pictures on our website are real photos from the model. Unfortunately, we are therefore unable to show more photos.

Unfortunately, we do not accept watch trade-ins at this time.

Unfortunately, we do not offer this service. We also do not offer the addition or removal of joints or the drilling of holes in the leather straps.

We are located at Premier-March 2, 2000 Neuchâtel, Switzerland.

Should you have any question, feel free to contact us. Our staff speak English, German, French and Swedish.

Still need help? Send us a note.

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